ไทยIT City Public Company Limited, we are committed to driving the organization forward under the principles of good corporate governance while promoting collaboration in driving ESG topics in every sector to expand results across the entire value chain and society as a whole with a commitment for sustainability in that the company will be a leading procurer of modern technology products to support the development of innovations to improve the lives of people in society while minimizing impacts on the ecosystems by using our business potential to create sustainable value for stakeholders covering the environmental, social and governance dimensions.
Sustainability Governance Structure
Keeping in mind the constantly changing business contexts, the company has established a work committee to drive the organization toward sustainable development in order to set appropriate guidelines and sustainable development plans covering environmental, social and governance dimensions within the policy framework established by the board of directors and the Corporate Governance and Sustainable Development Committee.
Sustainable Value Chain
Materiality Assessment’s Result
The company has analyzed and gathered related sustainability issues based on consideration of issues consistently with the expectations of all stakeholder groups in order to assess the company’s key issues. Accordingly, the company used the Triple Bottom Line concept to design the company’s sustainability operational framework with emphasis on maintaining economic, social and environmental balance, and transparent business operation with governance in line with the international guideline on sustainability information disclosures (GRI Standards)
We analyzed external factors as well as sustainability contexts and the trend and direction of sustainability in IT retail businesses as well as the state of market competition and analysis of internal factors such as performance, strengths, weaknesses, risk factors and identification of issues impacting the company’s value in the short-term, medium-term and long-term covering economic, social and environmental dimensions.
We prioritized issues by measuring importance from the perspective of external stakeholders and based on the company’s own perspectives to determine which issues impacted the company’s ability to operate business according to objectives according to the Risk Matrix.
We gathered chosen key issues to discuss them with the Sustainable Development Working Group and proposed the issues obtained through prioritization with the Corporate Governance and Sustainable Development Committee in order to review the completeness of contents to be presented in Form 56-1 One Report and for publication on the company’s website.
We continuously reviewed information disclosures and gathered opinions and suggestions from stakeholders to continuously review sustainability issues and improve our reports.
From all off the sustainability issues in the established operating framework, the company selected key sustainability issues that significantly impacted the company’s ability to create value in the short-term, medium-term and long-term such as quality products and services, employee care and development, increasing efficiency, sustainable supply chain and society and community care in order to create sustainability strategies.
Sustainable Business Development Strategies and Guidelines
STRATEGY FOR SUSTAINABILITY
The company is determined to become a leading procurer of modern technology products to support innovations that will improve the lives of people living in society while reducing ecological impacts. In doing so, the company has adopted sustainability and business strategies to integrate them as business guidelines that prioritize balance in the environmental, social and governance dimensions (ESG) as follows:
Strategies of Sustainable Development
Products and Services
The company is determined to respond to changes in consumer behaviors in product and service purchases by supporting responsible use of technology products. In doing so, the company will focus on selecting and delivering the best products to customers in order to deliver good experiences and value to keep up with the lifestyle changes of consumers. Moreover, using technology to analyze consumer behaviors can help the company respond to the unique service behaviors of each individual customer to allow the company to deliver the best customer experience.
Employee Care and Development
Human resources are at the heart of enhancing the competitiveness of the organization and are vital resources in driving the organization toward success. Currently, many companies are experiencing a very high rate of work resignations and job transfers, especially in the younger generation who have a different life culture and attitudes toward work as consistent with the era. Regardless, the company focuses on and values an employee recruitment process that gives consideration to human rights principles, equitable treatment and respect for differences among employees, in addition to the development of knowledge and ability in employees to increase work skills and efficiency while retaining employees through delivery of equitable welfare and remunerations that are sufficient to meet living requirements to ensure that employees are engaged in the organization and continue collaborating
Efficiency Development
Greenhouse gas emissions are the primary cause of climate change. Greenhouse gas is created naturally and through human activity and is a global problem impacting ecosystems, economies and society, including in hydrological aspects and the management of water resources and basic human infrastructure. As such, the entire world today is campaigning widely and seriously to reduce greenhouse gas emissions.
The company recognizes the aforementioned problem and intends to achieve business growth while reducing environmental impacts at the same time and managing the entire supply chain
Sustainable Supply Chain
Supply chain management poses a challenge for the company in setting supply chain management strategies. For products and services to be delivered to the hands of consumers, there are many related management processes ranging from procurement to production, storage, transportation and distribution, collectively known as the supply chain. Today’s supply chain activities take place in the form of a network with consideration economic, social and environmental sustainability issues, which have been integrated as part of business operations together with our business allies in order to enhance the supply chain to increase opportunities, reduce risk and increase the competitiveness of the business in line
Social and Community Development
The company gives importance to participating in community and social development alongside business growth in terms of promoting the economy, improving living conditions and creating good quality of life for communities through initiated and organized activities and projects for the purpose of meeting stakeholder expectations while respecting human rights in every area in which the company conducts business in order to create happiness and value for the surrounding community for sustainable mutual coexistence.
LONG-TERM SUSTAINABLE DEVELOPMENT GOALS
Economic Aspect
Products and Services
Have enough personnel to procure products to sufficiently meet customers’ needs.
To ensure that customer experience reaches 90% by 2026
Sustainable Supply Chain
To raise the response of survey on supplier’s sustainability to be 100% in 2025
Suppliers would receive 100% acknowledgement of Supplier Sustainable Code of Conduct
Environmental Aspect
Efficiency Development
To lower energy consumption per area from base year by 10% by 2028.
Reduce 10% of carbon emission, from the base year, by 2028 (Scope 1 and Scope 2).
Social Aspect
Employee Care and Development
To drive associate engagement to exceed 90% in 2026.
At least 90% of employees possess technical knowledge and skills by year 2026.
Zero work accidents causing employee absences from work.
Social and Community Development
Organize social activities under the project “Share for Change” continuously every year.
To create a better living for communities and society’s through projects and activities.