Importance and Commitment

The Company is committed to respecting the human rights and dignity of all stakeholders by upholding the principles of equality, diversity, and non-discrimination in all forms. We strive to foster a fair, transparent, and sustainable working and business environment.

Human Rights Commitment

  • Promote organization-wide communication and awareness of human rights among employees at all levels.
  • Maintain zero material complaints relating to human rights violations arising from the Company’s business operations.
  • Foster a workplace that is free from discrimination, harassment, and all forms of human rights abuse.
  • Encourage business partners and suppliers to comply with internationally recognized human rights principles and applicable labor standards.
  • Strengthen accessible, transparent, and fair grievance and remediation mechanisms for all stakeholders.

Targets and Performance

  • Ensure that employees at all levels receive communication and awareness training on human rights.
  • Maintain zero material complaints related to human rights violations arising from the Company’s business operations.
  • Foster a working environment free from discrimination, harassment, and all forms of human rights violations.
  • Encourage suppliers to comply with human rights principles and applicable labor standards.
  • Develop accessible, transparent, and fair grievance and remediation mechanisms.

2025 Performance Highlights

Material complaints related to human rights violations0 cases
Cases of discrimination or workplace harassment0 cases
Key suppliers acknowledged the Company’s Human Rights Policy100%
Human rights complaints investigated and addressed in accordance with established procedures100%

Supporting the Sustainable Development Goals (SDGs)

Human Rights Management Approach

The Company implements its human rights management approach in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGPs). Human rights principles are integrated into business operations, risk management, and corporate governance processes to prevent and mitigate potential adverse impacts on stakeholders throughout the value chain.

The Company’s human rights management approach is implemented through five key steps:

Establish human rights policies and guidelines to serve as a framework for employees and business partners in conducting business in accordance with human rights principles.

Assess human rights risks and impacts across employees, customers, suppliers, communities, and other relevant stakeholders.

Integrate risk mitigation and preventive measures into business operations and supplier management processes.

Monitor and report performance through key performance indicators, assessments, and transparent disclosure of information.

Establish grievance and remediation mechanisms to ensure that affected stakeholders have access to fair and effective resolution processes.

Human Rights Policy

Business Partner Ethics

Human Rights Governance Structure

The Company has established a clear human rights governance structure by defining the roles and responsibilities of the Board of Directors, the Risk Management Committee, and the Sustainability Working Committee. These governance bodies are responsible for overseeing, monitoring, and driving the effective implementation of the Company’s human rights commitments and due diligence processes across all business operations, ensuring alignment with internationally recognized human rights principles and sustainable business practices.

Risk Assessment and Management Results

The Company conducted a human rights risk assessment covering 100% of its business operations. The assessment was divided into two key areas to comprehensively identify and manage potential human rights risks that may impact stakeholders, as follows:

Core Business Activities Supporting Business Activities
  • Product Operations
  • Service Operations
  • Distribution Operations
  • Branch Operations
  • Suppliers
  • Employees
  • Customers
  • Society and Communities
  • Shareholders
The assessment results are used to analyze risks, establish preventive and mitigation measures for human rights impacts, and continuously improve management practices in alignment with the Company’s sustainable business operations.
Assessment Areas Risk Level Affected Stakeholder(s)
Personal Data ProtectionHighCustomers
Employee Occupational Health and SafetyHighEmployees
Non-Discrimination Against CustomersMediumCustomers
Customer Health and SafetyMediumCustomers
Employee Working ConditionsMediumEmployees
Freedom of Association and Collective BargainingMediumEmployees
Supplier Code of ConductMediumSuppliers
Supplier Data ProtectionMediumSuppliers
Standard of Living and Quality of LifeLowCommunities
Non-Discrimination Against EmployeesLowEmployees
Non-Use of Child Labor and Forced LaborLowEmployees, Suppliers
Community Health and SafetyLowCommunities
Waste and Hazardous Materials ManagementLowCommunities, Environment
Risk Issue Related Issues Impact Mitigation and Remediation Measures
Labor Rights
Employee Occupational Health and Safety Workplace accidents and occupational illnesses, such as injuries resulting from lifting and handling heavy loads.
  • Provide lifting aids, such as trolleys, winches, and small cranes, to reduce manual handling risks.
  • Conduct regular inspections of walkways and work areas to ensure they are free from obstructions.
  • Promote proper ergonomic lifting techniques and provide regular training for employees.
  • Implement job rotation and adequate rest breaks to prevent repetitive strain injuries.
  • Provide appropriate personal protective equipment (PPE), including lumbar support belts and anti-slip gloves, based on job requirements.
  • Require employees to wear slip-resistant safety footwear while performing their duties.
  • Conduct root cause analysis of incidents and use the findings to implement corrective and preventive actions.
Customer Rights
Customer Personal Data Protection The collection, use, disclosure, and storage of customers’ personal data, including risks related to unauthorized access, data breaches, and cyberattacks.
  • Establish personal data protection policies and guidelines in compliance with applicable laws and regulations, including the Personal Data Protection Act (PDPA).
  • Implement access controls based on roles and responsibilities and conduct regular access rights reviews.
  • Apply information security measures, including data encryption, strong password requirements, and regular data backups.
  • Provide regular training and awareness programs on personal data protection and cybersecurity for employees.
  • Establish requirements for service providers and business partners that handle personal data to ensure compliance with the Company’s data protection standards.
  • Implement reporting channels and data breach response procedures to enable timely and appropriate incident management and remediation.
  • Regularly monitor, review, and enhance information security measures to strengthen the effectiveness of risk controls.

Grievance and Remediation Mechanisms

The Company provides grievance and feedback channels for all stakeholder groups to report concerns and issues that may be related to human rights violations. All complaints are handled in accordance with the principles of fairness, transparency, and confidentiality of the complainant.

All reported cases are subject to appropriate investigation, with corrective actions and preventive measures implemented to address the issues and prevent recurrence.