Sustainability Framework and Goals

The Company has established a sustainability management framework to guide its business operations and drive sustainable growth. This framework focuses on creating value for all stakeholder groups while maintaining a balanced approach to economic, social, and environmental management.

The Company is committed to advancing its vision of “Delivering technology with excellent services for better living.” by conducting business responsibly, developing human capital, delivering products and services that meet customer needs, and minimizing environmental impacts throughout its value chain.

To achieve these objectives, the Company has adopted a sustainability framework built upon three strategic pillars: Sustainable Growth, Better Living, and Eco Friendly. These pillars support business growth while enhancing people’s quality of life and promoting long-term environmental stewardship.

Sustainability Strategy

The Company believes that sustainable business growth must go hand in hand with creating value for all stakeholders. Therefore, it has established a sustainability strategy that aligns with its business direction, focusing on delivering exceptional customer experiences, enhancing employee capabilities and quality of life, and managing resources and waste efficiently. Through these efforts, the Company aims to achieve balanced growth across the economic, social, and environmental dimensions.

This strategy serves as a fundamental foundation for driving the Company toward its goal of becoming a leader in technology products and services that improve people’s quality of life, while conducting business responsibly and creating positive impacts on society and the environment.

Access to Products and Services

The Company is committed to enhancing customer experience through a seamless service journey by integrating its online and offline sales and service channels. This omnichannel approach improves customers’ access to technology products and services, enables the Company to respond effectively to customer needs, and supports sustainable business growth.

People Development

The Company believes that its employees are a key driver of organizational success. Therefore, it is committed to fostering a customer-centric culture while continuously developing employees’ knowledge, skills, and capabilities. These efforts are designed to equip employees to adapt to evolving technologies and business models, while enhancing customer satisfaction and creating long-term value for stakeholders.

Waste Management

The Company is committed to the efficient management of products and resources through effective inventory control and the proper handling of obsolete and deteriorated products. These practices help minimize operational losses, reduce environmental impacts, and promote the efficient and sustainable use of resources.

Long-Term Sustainability Goals

The Company has established economic, social, and environmental goals to drive balanced growth, create value for stakeholders, and support long-term sustainable development.
These goals address sustainability issues that are material to the Company’s business and stakeholders, covering three key dimensions: Economic, Social, and Environmental.

Economic

Access to Products and Services

  • Maintain a dedicated team of product specialists to source and select products that effectively meet customer needs.
  • Increase customer satisfaction by achieving and maintaining an average customer satisfaction score of no less than 90% by 2026.

Sustainable Supply Chain

  • Achieve a 100% supplier sustainability assessment response rate by 2025.
  • Ensure that 100% of suppliers receive communication on the Supplier Sustainable Code of Conduct.

Social

Employee Care and Development

  • Achieve an employee engagement score of no less than 80% by 2026.
  • Ensure that at least 90% of employees possess the required technical knowledge and skills by 2026.
  • Maintain a zero lost-time injury rate (LTIR) among employees.

Community and Social Development

  • Continue to implement social contribution activities under the “Sharing for Change” program on an annual basis.
  • Enhance the well-being of communities and society through various projects and initiatives.

Environmental

Resource Efficiency and Environmental Performance

  • Reduce electricity consumption at the head office and warehouse by 10% from the baseline year by 2028.
  • Reduce water consumption at the warehouse by 10% from the baseline year by 2028.
  • Reduce general waste generated at the head office and warehouse by 10% from the baseline year by 2028.
  • Reduce greenhouse gas (GHG) emissions (Scope 1 and Scope 2) by 30% from the baseline year by 2030.