Future Digital Trends

Study and monitor trends in products, services, and emerging technologies to keep pace with market developments and meet the needs of different customer segments, ensuring the availability of products that are ready for delivery.

Stakeholders

Employees

Suppliers and Business Partners

Eco-Logistics

Manage the storage and distribution of products to customers with a focus on operational efficiency and effective logistics management.

Stakeholders

Employees

Suppliers and Business Partners

Communities and Society

Regulatory Authorities

Inspired and Responsibility

Conduct marketing activities that inspire consumers while promoting responsible practices and creating positive impacts on society.

Stakeholders

Employees

Suppliers and Business Partners

Customers and Consumers

Regulatory Authorities

Communities and Society

Customer Engagement

Build strong relationships with customers through effective communication and responsiveness to their needs and expectations.

Stakeholders

Employees

Suppliers and Business Partners

Customers and Consumers

Regulatory Authorities

Value Chain and Stakeholder Engagement

The Company is committed to creating value and achieving sustainable growth together with stakeholders throughout its business value chain. It places importance on understanding stakeholder expectations, fostering engagement, and managing potential impacts on the economy, society, and the environment. Through these efforts, the Company aims to strengthen stakeholder relationships and drive long-term sustainability.

Stakeholder Groups and Engagement

Customers and Consumers

Stakeholder Engagement Approaches

  • Customer Satisfaction Surveys 
  • Feedback and Complaint Channels through Branches 
  • Feedback and Complaint Channels via Various Communication Platforms Publicized on the Company’s Website 
  • Customer Service Center

Stakeholder Expectations

  • Responsible Products and Services 
  • Accessibility to Products and Services 
  • Personal Data Protection and Privacy 
  • Fair and Non-Discriminatory Treatment of Customers

Response to Stakeholder Expectations

  • Ensuring that products meet quality requirements and applicable certification standards 
  • Providing fair, inclusive, and high-quality services to all customers 
  • Delivering comprehensive support throughout the customer journey, both before and after sales 
  • Establishing effective mechanisms for receiving, addressing, and resolving customer complaints and feedback 
  • Expanding channels to improve customer access to products and services 
  • Strengthening customer data management systems to safeguard personal data privacy and information security

Stakeholder Engagement Approaches

  • Stakeholder Meetings and Engagement Sessions 
  • Feedback and Complaint Mechanisms Accessible through Communication Channels Published on the Company’s Website

Stakeholder Expectations

  • Ethical and Fair Business Practices 
  • Sustainable Business Growth and Shared Value Creation 
  • Responsible Products and Services

Response to Stakeholder Expectations

  • Ensuring fair, transparent, and equitable treatment of suppliers and business partners 
  • Upholding high standards of business ethics and responsible business conduct 
  • Supporting suppliers and business partners in strengthening their sustainability performance and practices

Stakeholder Engagement Approaches

  • Shareholder and Investor Meetings 
  • Feedback and Complaint Channels through Various Communication Platforms Published on the Company’s Website

Stakeholder Expectations

  • Fair and Ethical Business Practices 
  • Effective Risk Management 
  • Human Capital Development

Response to Stakeholder Expectations

  • Conducting business in accordance with the Company’s Code of Business Conduct and Ethics 
  • Developing employees’ capabilities and enhancing workforce effectiveness 
  • Implementing appropriate and effective risk management practices

Stakeholder Engagement Approaches

  • Annual Report 
  • Shareholders’ Meeting 
  • Investor Relations (IR) Activities 
  • Communication Channels Published on the Company’s Website 
  • Listed Company Meets Investors (Opportunity Day)

Stakeholder Expectations

  • Business Performance 
  • Good Corporate Governance 
  • Transparency and Disclosure of Information 
  • Protection of Shareholder Rights and Equitable Treatment

Response to Stakeholder Expectations

  • Publishing reports and disclosing information in a transparent and timely manner 
  • Conducting business in accordance with the principles of good corporate governance 
  • Maximizing long-term value and benefits for all shareholders

Stakeholder Engagement Approaches

  • Departmental and Functional Meetings 
  • Internal Communication Channels 
  • Feedback and Complaint Channels Accessible through Communication Platforms Published on the Company’s Website

Stakeholder Expectations

  • Knowledge and Skills Development 
  • Occupational Health and Safety 
  • Career Development and Advancement Opportunities 
  • Respect for Human Rights and Fair Treatment of Employees 
  • Fair Compensation and Benefits

Response to Stakeholder Expectations

  • Providing training and skill development programs to support employees’ career growth and advancement opportunities within the organization 
  • Ensuring a safe workplace and fostering a healthy working environment 
  • Offering fair compensation, along with adequate employee benefits and welfare programs 
  • Conducting annual employee engagement surveys to assess and enhance employees’ commitment to the organization

Stakeholder Engagement Approaches

  • Communication Channels Accessible through the Company’s Website

Stakeholder Expectations

  • Compliance with Applicable Laws and Regulations 
  • Good Corporate Governance

Response to Stakeholder Expectations

  • Supporting and fully complying with applicable laws, regulations, and regulatory requirements 
  • Cooperating with government agencies and regulatory authorities 
  • Conducting business in a transparent, fair, and accountable manner in compliance with applicable laws and regulations

Stakeholder Engagement Approaches

  • Feedback and Complaint Channels Accessible through Communication Platforms Published on the Company’s Website

Stakeholder Expectations

  • Responsible Business Conduct with Minimal Impact on Society, Communities, and the Environment

Response to Stakeholder Expectations

  • Conducting business operations in a manner that minimizes impacts on society and the communities in which the Company operates 
  • Respecting human rights, local cultures, and traditions in all areas where the Company conducts its business activities